S T A R T E R G U I D E

TECH SUPPORT

CHECKPOINT 17

Our STVCNC® PRO Tables are backed by our Golden Prestige℠ Tech Support.

Live Support

Table & Software Dedicated Live Support

Our STVCNC® Team Members are knowledgeable in troubleshooting topics on Table Operation, maintenance & software during business hours. We love to dedicate our full attention to troubleshooting. You can fill out the Support Ticket at www.stvcnc.com/support and we’ll contact you directly with the solutions to meet your needs. We’re available via phone with Tech Agents on queue, feel free to call 1-855-930-1122. You also will have additional support via our Private Nationwide Facebook Community.

After Hours

Nationwide After Hours Active Networking Community

We currently have over 2,000+ savy and successful Plasma Table Owners who spread across various industries. The Facebook Private Community is healthy, positive and always forward moving for improvement & growth.

Troubleshooting

Troubleshooting Step-by-step Instructional Videos

We want to make sure we speed up you and your team’s learning curve. We’ve made sure to produce helpful step-by-step tutorial video sessions to make that happen. More than happy to continue troubleshooting after.

Replacements

Source for Stocked Replacement Parts & Hypertherm® Product Support

STVCNC® is a proud OEM Distributor for all Hypertherm® products, including Plasma Cutting Units, consumables, cartridges & accessories. We also provide tech support for Hypertherm® products before escalation.

Guidance

Fabrication Guidance in CNC and Shop

Our STVCNC® Team Members are knowledgeable with industrial guidance for table operation protocols at your shop.

Learning Curve

Support for Learning Curve Improvements in becoming Table & Software Proficient

Time is essential in getting you up and running on the basics for table operation, software and daily tasks. After watching our tutorial videos, we are here for any one-on-one phone calls or remote assistance where all support ends with solutions.

Down-Time

Full Support For Preventive Down-time, Table Maintenance, Operation & Software

Issues happen & we’re here for you. Within your warranty, we can quickly ship out components that may have failed over extensive wear & tear. Our table components are always in-stock and affordable even after your warranty has expired.

Need Additional Support? We can help.

Our STVCNC® Technical Support Team is recognized for offering solutions & customer support methods (as listed below) well before any escalation occurs where you take advantage of enjoying the ease of having us delegate replacement parts and resolutions to prevent any extended amounts of down-time.

Tap now & Schedule your TechTalk with STVCNC®, Automation Solutions.

A Support ticket will place you in queue for a direct one-on-one call with one of our Team Members.